Terms & Conditions
Please read these terms carefully before booking your visit
Agreement to Terms
By accessing our website or booking a tour with Wli Agumatsa Waterfalls, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
1. Booking and Reservations
2. Payment Terms
Full Payment
Payment must be made in full at the time of booking unless otherwise arranged.
Payment Methods
We accept mobile money (MTN, Vodafone, AirtelTigo), and cash at the reception.
Secure Processing
All payments are processed through secure, encrypted payment gateways.
Receipts
Electronic receipts will be sent to your registered email address immediately after payment.
Note: Prices are quoted in Ghana Cedis (GHS). Foreign currency payments will be converted at the prevailing exchange rate.
3. Cancellation and Refund Policy
Cancellation by Customer
Cancellation by Wli Agumatsa
In case of unforeseen circumstances (extreme weather, safety concerns, etc.), we reserve the right to cancel tours. You will receive a full refund or the option to reschedule at no additional cost.
Refund Processing: refunds are processed within 5–10 business days to the original payment method.
4. Changes and Modifications
- Booking modifications (date changes, number of visitors) must be requested at least 48 hours before your scheduled visit.
- Changes are subject to availability and may incur additional charges if the new booking is at a higher rate.
- Contact us via email or phone to request modifications. Changes are not guaranteed until confirmed.
5. Visitor Responsibilities and Conduct
All visitors must:
Wear Appropriate Attire
Comfortable hiking shoes, weather-appropriate clothing.
Follow Guidelines
Adhere to all safety instructions from guides and staff.
Respect Nature
Do not litter, damage plants, or disturb wildlife.
Maintain Decorum
Keep noise levels reasonable and respect other visitors.
Prohibited: Prohibited: smoking, alcohol consumption, swimming in restricted areas, removal of plants/rocks, and feeding wildlife.
6. Health and Safety
Health Declaration
Visitors with pre-existing medical conditions (heart problems, respiratory issues, pregnancy) should consult a doctor before visiting. Inform us of any conditions that may affect your visit.
First Aid
First aid facilities are available on-site. Notify staff immediately of any injuries or medical emergencies.
Children
Children under 12 must be accompanied by an adult at all times. Parents/guardians are responsible for their children's safety.
7. Liability and Insurance
Visitors participate in activities at their own risk. While we maintain high safety standards, Wli Agumatsa Waterfalls is not liable for:
- Personal injury or accidents resulting from visitor negligence or failure to follow safety guidelines
- Loss, theft, or damage to personal belongings
- Delays or cancellations due to weather, natural disasters, or circumstances beyond our control
We strongly recommend visitors obtain personal travel insurance before their visit.
8. Photography and Media
Personal photography and videography for private use is permitted.
Commercial photography or filming requires prior written permission and may incur additional fees.
By visiting our premises, you consent to being photographed or filmed for our promotional materials. Please inform us if you do not wish to be included.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.
Acceptance Required
By completing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. You also confirm that all information provided is accurate and complete.